{"id":1187,"date":"2026-01-25T17:47:32","date_gmt":"2026-01-25T22:47:32","guid":{"rendered":"https:\/\/fiemsa.procesos1.net.pe\/?page_id=1187"},"modified":"2026-02-27T11:00:58","modified_gmt":"2026-02-27T16:00:58","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/fiemsa.com\/en\/libro-de-reclamaciones\/","title":{"rendered":"Libro de reclamaciones"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1187\" class=\"elementor elementor-1187\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"has_eae_slider elementor-element elementor-element-9b05c23 e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"1453\" data-id=\"9b05c23\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c8c3f79 elementor-widget elementor-widget-heading\" data-id=\"c8c3f79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Libro de reclamaciones<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f7ec05 elementor-widget__width-initial animated-fast elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"5f7ec05\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:0}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"342\" data-end=\"708\">Conforme a lo establecido en el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor, esta instituci\u00f3n cuenta con un Libro de Reclamaciones a su disposici\u00f3n.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1657509 elementor-widget elementor-widget-html\" data-id=\"1657509\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"wrapper claim-wong center\"><div class=\"content\"><section class=\"libro-content\"><form id=\"rt_form_libro\" action=\"\" method=\"post\" data-trp-original-action=\"\"><input type=\"hidden\" id=\"rt_libro_nonce\" name=\"rt_libro_nonce\" value=\"5feeb2655b\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/1187\" \/><div id=\"responsive-form\" class=\"clearfix\">\n        <div class=\"form-row-libro\">\n            <div class=\"column-full\"><h2 class=\"title\">Complaining Consumer Identification\n            <b class=\"alert\" style=\"font-size: 10px\">* Required data<\/b><\/h2><\/div>\n        <\/div>\n\n        <div class=\"form-row-libro\">\n            <div class=\"column-half\">Name <b class=\"alert\">*<\/b>\n                <input type=\"text\" name=\"nombres\" value=\"\" size=\"40\" class=\"required\" placeholder=\"Name\" >\n            <\/div>\n            <div class=\"column-half\">First Lastname <b class=\"alert\">*<\/b>\n                <input type=\"text\" name=\"paterno\" value=\"\" size=\"40\" class=\"required\" placeholder=\"First Lastname\" >\n            <\/div>\n            <div class=\"column-half\">Second Lastname <b class=\"alert\">*<\/b>\n                <input type=\"text\" name=\"materno\" value=\"\" size=\"40\" class=\"required\" placeholder=\"Second Lastname\" >\n            <\/div>\n        <\/div>\n\n        <div class=\"form-row-libro\">\n            <div class=\"column-half\">Type of documentation <b class=\"alert\">*<\/b>\n                <select id=\"tipo_doc\" name=\"tipo_doc\" class=\"required\">\n                    <option value=\"\">Select of documentation<\/option>\n                    <option value=\"1\">DNI<\/option>\n                    <option value=\"2\">CE<\/option>\n                    <option value=\"3\">Passport<\/option>\n                    <option value=\"4\">RUC<\/option>\n                <\/select>\n            <\/div>\n            <div class=\"column-half\">Documentation number <b class=\"alert\">*<\/b>\n                <input type=\"text\" name=\"nro_doc\" value=\"\" size=\"40\" placeholder=\"Documentation number\" class=\"required\" >\n            <\/div>\n            <div class=\"column-half\">Celphone <b class=\"alert\">*<\/b>\n                <input type=\"text\" name=\"cel\" value=\"\" size=\"40\" placeholder=\"Celphone\" class=\"required\" >\n            <\/div>\n        <\/div>\n\n        <div class=\"form-row-libro\">\n            <div class=\"column-half\">Department <b class=\"alert\">*<\/b>\n                <select id=\"dep\" name=\"dep\" class=\"required\">\n                    <option value=\"\">Select of department<\/option><option value=\"1\">AMAZONAS<\/option><option value=\"2\">ANCASH<\/option><option value=\"3\">APURIMAC<\/option><option value=\"4\">AREQUIPA<\/option><option value=\"5\">AYACUCHO<\/option><option value=\"6\">CAJAMARCA<\/option><option value=\"7\">CALLAO<\/option><option value=\"8\">CUSCO<\/option><option value=\"9\">HUANCAVELICA<\/option><option value=\"10\">HUANUCO<\/option><option value=\"11\">ICA<\/option><option value=\"12\">JUNIN<\/option><option value=\"13\">LA LIBERTAD<\/option><option value=\"14\">LAMBAYEQUE<\/option><option value=\"15\">LIMA<\/option><option value=\"16\">LORETO<\/option><option value=\"17\">MADRE DE DIOS<\/option><option value=\"18\">MOQUEGUA<\/option><option value=\"19\">PASCO<\/option><option value=\"20\">PIURA<\/option><option value=\"21\">PUNO<\/option><option value=\"22\">SAN MARTIN<\/option><option value=\"23\">TACNA<\/option><option value=\"24\">TUMBES<\/option><option value=\"25\">UCAYALI<\/option>\n                <\/select>\n            <\/div>\n            <div class=\"column-half\">Province <b class=\"alert\">*<\/b>\n                <select id=\"prov\" name=\"prov\" class=\"required\">\n                    <option value=\"\">Select of province<\/option>\n                <\/select>\n            <\/div>\n            <div class=\"column-half\">District <b class=\"alert\">*<\/b>\n                <select id=\"dist\" name=\"dist\" class=\"required\">\n                    <option value=\"\">Select of district<\/option>\n                <\/select>\n            <\/div>\n        <\/div>\n\n        <div class=\"form-row-libro\">\n            <div class=\"column-half\">Address <b class=\"alert\">*<\/b>\n                <input type=\"text\" name=\"direccion\" value=\"\" size=\"40\" placeholder=\"Address\" class=\"required\" >\n            <\/div>\n            <div class=\"column-half\">Reference\n                <input type=\"text\" name=\"referencia\" value=\"\" size=\"40\" id=\"referencia\" placeholder=\"Reference\" >\n            <\/div>\n            <div class=\"column-half\">Email <b class=\"alert\">*<\/b>\n                <input type=\"text\" name=\"correo\" value=\"\" size=\"40\" placeholder=\"Email\" class=\"required\">\n            <\/div>\n        <\/div>\n\n        <div class=\"form-row-libro\"><div class=\"column-full\" style=\"text-align:center;\"><br><\/div><\/div>\n\n        <div class=\"form-row-libro\">\n            <div class=\"column-half\">Are you a minor?<\/div>\n            <div class=\"column-half\">Yes <input type=\"radio\" class=\"edad\" name=\"flag_menor\" value=\"1\"><\/div>\n            <div class=\"column-half\">No <input type=\"radio\" class=\"edad\" name=\"flag_menor\" value=\"0\"><\/div>\n        <\/div>\n\n        <div class=\"form-row-libro\" id=\"title_tutor\" style=\"display:none;\">\n            <div class=\"column-full\" style=\"text-align:center;\"><h2 class=\"title\">Father \/ Mother \/ Tutor<\/h2><\/div>\n        <\/div>\n\n        <div class=\"form-row-libro\" id=\"datos_tutor\" style=\"display:none;\">\n            <div class=\"column-two\">Name\n                <input type=\"text\" name=\"nombre_tutor\" placeholder=\"Name\">\n            <\/div>\n            <div class=\"column-two\">Email\n                <input type=\"text\" name=\"correo_tutor\" placeholder=\"Email\">\n            <\/div>\n        <\/div>\n\n        <div class=\"form-row-libro\" id=\"doc_tutor\" style=\"display:none;\">\n            <div class=\"column-two\">Type of documentation\n                <select id=\"tipo_doc_tutor\" name=\"tipo_doc_tutor\">\n                    <option value=\"\">Select of documentation<\/option>\n                    <option value=\"1\">DNI<\/option>\n                    <option value=\"2\">CE<\/option>\n                    <option value=\"3\">Passport<\/option>\n                    <option value=\"4\">RUC<\/option>\n                <\/select>\n            <\/div>\n            <div class=\"column-two\">Number of document\n                <input type=\"text\" name=\"nro_doc_tutor\" placeholder=\"Number of document\">\n            <\/div>\n        <\/div>\n\n        <div class=\"form-row-libro\"><div class=\"column-full\" style=\"text-align:center;\"><br><\/div><\/div>\n\n        <div class=\"form-row-libro\">\n            <div class=\"column-full\"><h2 class=\"title\">Detail of the Claim and Consumer Order <b class=\"alert\" style=\"font-size:9px\">* Required data <\/b><\/h2><\/div>\n        <\/div>\n\n        <div class=\"form-row-libro\">\n            <div class=\"column-half\">Claim Type <b class=\"alert\">*<\/b>\n                <select id=\"tipo_reclamo\" name=\"tipo_reclamo\" class=\"required\">\n                    <option value=\"\">Claim Type<\/option>\n                    <option value=\"1\">Claim (1)<\/option>\n                    <option value=\"2\">Complain (2)<\/option>\n                <\/select>\n            <\/div>\n            <div class=\"column-half\">Type of consumption <b class=\"alert\">*<\/b>\n                <select id=\"tipo_consumo\" name=\"tipo_consumo\" class=\"required\">\n                    <option value=\"\">Type of consumption<\/option>\n                    <option value=\"1\">Product<\/option>\n                    <option value=\"2\">Service<\/option>\n                <\/select>\n            <\/div>\n            <div class=\"column-half\">Order No. <b class=\"alert\">*<\/b>\n                <input type=\"text\" name=\"nro_pedido\" class=\"required\" placeholder=\"N\u00ba Pedido\">\n            <\/div>\n        <\/div>\n\n        <div class=\"form-row-libro\">\n            <div class=\"column-half\">Claim \/ complaint date\n                <input type=\"text\" name=\"fch_reclamo\" value=\"30\/07\/2026\" readonly>\n            <\/div>\n            <div class=\"column-half\">Provider\n                <input type=\"text\" name=\"proveedor\" placeholder=\"Provider\">\n            <\/div>\n            <div class=\"column-half\">Reclaimed amount (S\/.)\n                <input type=\"text\" name=\"monto_reclamado\" placeholder=\"Reclaimed amount\">\n            <\/div>\n        <\/div>\n\n        <div class=\"form-row-libro\">\n            <div class=\"column-full\" style=\"text-align:center;\">\n                Description of the product or service <b class=\"alert\">*<\/b>\n                <textarea name=\"descripcion\" class=\"required\"><\/textarea>\n            <\/div>\n        <\/div>\n\n        <div class=\"form-row-libro\">\n            <div class=\"column-half\">Date of purchase\n                <input type=\"date\" name=\"fch_compra\">\n            <\/div>\n            <div class=\"column-half\">Date of Consumption\n                <input type=\"date\" name=\"fch_consumo\">\n            <\/div>\n            <div class=\"column-half\">Expiration date\n                <input type=\"date\" name=\"fch_vencimiento\">\n            <\/div>\n        <\/div>\n\n        <div class=\"form-row-libro\">\n            <div class=\"column-full\" style=\"text-align:center;\">\n                Detail of the Claim \/ Complaint, as indicated by the client: <b class=\"alert\">*<\/b>\n                <textarea name=\"detalle_reclamo\" class=\"required\"><\/textarea>\n            <\/div>\n        <\/div>\n\n        <div class=\"form-row-libro\">\n            <div class=\"column-full\" style=\"text-align:center;\">\n                Client order: <b class=\"alert\">*<\/b>\n                <textarea name=\"pedido_cliente\" class=\"required\"><\/textarea>\n            <\/div>\n        <\/div>\n\n        <div class=\"form-row-libro\">\n            <div class=\"column-two\">\n                <input type=\"checkbox\" name=\"acepto\" value=\"1\">\n                I declare that I am the owner of the service and I accept the content of this form by stating under an Affidavit the veracity of the facts described.\n            <\/div>\n            <div class=\"column-two\" style=\"font-size:10px\">\n                <b class=\"alert\">*<\/b> The formulation of the claim does not preclude resorting to other means of dispute resolution nor is it a prerequisite for filing a complaint with Indecopi.<br>\n                <b class=\"alert\">*<\/b> The provider must respond to the claim within a period of no more than fifteen (15) calendar days, being able to extend the period up to fifteen days.<br>\n                <b class=\"alert\">*<\/b> By signing this document, the client authorizes to be contacted after the claim has been dealt with in order to evaluate the quality and satisfaction with the claims service process.\n            <\/div>\n        <\/div>\n\n        <div class=\"form-row-libro\">\n            <div class=\"column-full\">\n                <input type=\"checkbox\" name=\"politica\" value=\"1\">\n                <a href=\"https:\/\/fiemsa.com\/en\/politica-de-privacidad\/\" target=\"_blank\">I have read and accept the Privacy and Security Policy and the Cookies Policy.<\/a>\n            <\/div>\n        <\/div>\n\n        <div class=\"form-row-libro\">\n            <div class=\"column-full\" style=\"text-align:center;\">\n                <input type=\"submit\" id=\"guardar_libro_reclamacion\" name=\"guardar_libro_reclamacion\" value=\"Send\">\n            <\/div>\n        <\/div>\n\n    <\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form><\/section><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Libro de reclamaciones Conforme a lo establecido en el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor, esta instituci\u00f3n cuenta con un Libro de Reclamaciones a su disposici\u00f3n.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":11,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1187","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/fiemsa.com\/en\/wp-json\/wp\/v2\/pages\/1187","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fiemsa.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fiemsa.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fiemsa.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fiemsa.com\/en\/wp-json\/wp\/v2\/comments?post=1187"}],"version-history":[{"count":34,"href":"https:\/\/fiemsa.com\/en\/wp-json\/wp\/v2\/pages\/1187\/revisions"}],"predecessor-version":[{"id":2300,"href":"https:\/\/fiemsa.com\/en\/wp-json\/wp\/v2\/pages\/1187\/revisions\/2300"}],"wp:attachment":[{"href":"https:\/\/fiemsa.com\/en\/wp-json\/wp\/v2\/media?parent=1187"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}